Shipping policy

Order Processing

Please allow a minimum of 7 days from date of purchase to process your order. Expect an email within 7-10 days of the order date, to let you know your order is on the way.

In-store Pickup

During checkout, there is an option to collect in-store at Betty's Bits n Bobs. A small handling charge will be made – this will be displayed alongside the pickup option at checkout.

All UK Shipping

Orders are generally shipped every Tuesday and Thursday, once orders have been processed. Whilst we endeavour to ship orders at these times, we cannot ensure these dates at busier times. All orders are shipped using either Royal Mail 24 or Royal Mail 48 service. Customers may select which service to use at checkout, where the shipping cost is automatically calculated. REMINDER: All orders have a minimum 7 days from date of purchase to process the order. Shipping time is added to this.

Returns and Refunds

You have 30 days after delivery to request a return, if the item is in damaged and unusable condition. If the return is accepted, we will refund the full order amount. Please see our returns policy for more information.

In the event that your order arrives damaged in any way, please email us as soon as possible at hayley@jollynose.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hayley@jollynose.co.uk